Communication Service Providers
Meeting new demands and challenges. Fierce competition and increased customer demand for quality services are encouraging communication service providers (CSPs) to create more robust subscriber experiences. For consumers, quality of service and device experience have surpassed technology and price as the leading purchase criteria. Hence, forward-thinking providers are getting smarter about using their unique assets, strong brands and deep customer relationships to launch new offerings that attract and retain subscribers.
This transformation implies that CSPs must overcome a host of innovation, development and integration challenges. Sysmetlab helps CSPs succeed with a new class of service that combines consulting, experience design and development, and systems integration. We partner with service providers' CMOs and CTOs to design and develop new products and services and with CIOs to deliver those products and services while thoroughly optimizing network and IT infrastructure.
End-to-End Testing Services
Sysmetlab offers end-to-end testing services for CSPs including mobile networks, fixed line networks and MVNOs across technology domains such as 2G, 3G, CDMA, UMTS, WiFi, LTE, IMS and FTTx.
Our key services include test consultation, planning, assurance, execution, management, and automation services.
Sysmetlab has also developed test automation frameworks to further accelerate time-to-market of new products and services for CSPs. These frameworks include:
- Software Tool for Automated Test Environment (STATE)
- Sysmetlab Network Simulator
- Test Automation Framework
- Billing Test Automation Frameworks
- BSS and BTS Automation Frameworks
- Regression Automation Test (RAT) Framework
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B/OSS Transformation Services
B/OSS solutions have evolved from providing merely back-end support to becoming part of service enablement. B/OSS applications are pre-dominantly used to manage complex networks and IT infrastructure thereby enabling service delivery and customer support. The shift toward IT-centric solutions mandates the transition from legacy systems to extensively automated, zero touch-point Commercial Off-the-Shelf (COTS) driven integrated solutions. The CSP evolution creates the need for a centralized solution that merges fragmented processes across various organizational entities to automate and expedite end-to-end fulfillment and operational processes.
Sysmetlab B/OSS Transformation services are based on proven frameworks, processes, industry standards (ITIL, TMForum and TOGAF) and best practices. Our services help CSPs reduce or eliminate process complexities to enable them deliver high-quality service and improved customer experience with accelerated time to market and reduced costs.Our offerings cover the entire B/OSS landscape with high focus on streamlining the processes in service fulfillment and service assurance. Our services help CSPs:
- Rationalize and consolidate platform; build robust and flexible technical architecture
- Reduce risk
- Strengthen customer focus
- Define future modes of operation (FMO)
Our B/OSS transformation offering encompasses latest trends in the evolution of CSPs:
- Adoption of next-generation technologies such as VoLTE, IPoE, SDN and NFV.
- RAN/network-sharing and the impact on the OSS user, processes, infrastructure and tools
- Intensive data-driven operations intelligence and business intelligence/analytics and related monetization opportunities
- Alignment with innovative and industry standard processes and data models that can be adopted and modified at regional and global levels of the CSPs' operations
B/OSS transformation is a continuous endeavor to create an optimized operations environment. This requires continuous evaluation of the B/OSS architecture against evolving technologies, business strategy and competitive pressures to identify new areas for rationalization and consolidation. It also drives the architecture, tools and capabilities to overcome the CSPs' challenges.
Machine-to-Machine (M2M)
CSPs play a pivotal role in the delivery of M2M services. Sysmetlab offers services to CSPs for building and launching new M2M applications, delivering managed services, and helping them monetize M2M solutions. We offer services to CSP across the entire M2M service delivery value chain. Our M2M services help CSPs reduce time to market, improve asset utilization, lower costs and increase revenues.
Value Added Services
Sysmetlab offers value added services (VAS) to enable CSPs to address the requirements of their enterprise clients in the retail, energy and healthcare domains. We also offer data -based VAS that include customized infotainment, location-based services, rich voice and mobile transactions for the healthcare, retail, telecom and energy verticals.
Our solutions, services and expertise for VAS include:
- Solutions: Self-care portal framework for devices and on-device portals
- Services: Application lifecycle services – network and device-based applications, mobile application porting factory, application rollout, and managed VAS services
- Technology: We have expertise in Intelligent Network (IN), Service Delivery Platform (SDP), Device Native and HTML5 applications, applications for wireless and wireline networks - 2G, 3G, LTE, NGN, IMS, SMSC, MMSC and USSD
Network Consulting and Performance Management Services
Sysmetlab offers network consulting and performance management services to enable CSPs to build future-ready networks. We have been continuously following network technology trends and are well-prepared to manage this complex domain to assist clients.
Our suites of professional services to CSPs include:
New Technology Incubation Services: This includes consulting, design and new technology on-boarding services to induct cutting-edge technologies in live networks
Pre-Production Assurance Testing Services: We offer pre-production assurance testing services to support wireless and wireline CSPs with the introduction of new network elements, systems, features, and services in the converged telecom/IT network
Network and Service Performance Optimization: Our network and service performance optimization services provide the CSPs with best QoE by minimizing risks caused by network capacity incidents
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Network Management Services
Sysmetlab offers advanced production and lab environment operations as well as maintenance services that enable our clients to launch services quickly and cost effectively. We offer these services from remote as well as on-site locations, depending on clients’ requirements and demands. While our clients focus on their business aims, we provide engineering expertise to constantly optimize processes and develop mechanisms to reduce the cost of network operations.
Sysmetlab has expertise in areas like green labs, remote performance assessment and reporting, cell-top monitoring, alternate 24x7 approaches for non-critical network entities, L3 Extension, and quality oriented maintenance. Also, our air gap IT security policy ensures that our client’s networks are isolated from unsecured access, even when accessed remotely.
Consulting
- Service strategy development for Green-field and Grey-field networks
- SLA and OLA formulization
- Operational process re-engineering, process audit, benchmarking and optimization
- Seamless service transition and migration
- Pre launch operational readiness testing
L1 Support
- Local and remote network operations center (NOC), preventive maintenance
- Network surveillance-fault handling and routing
- Performance monitoring and reporting
L2 Support
- Configuration and provisioning management
- Upgrade Management (patch and release testing, implementation)
- Technology Assistance Center (TAC) support (incident and problem management)
- Network performance management, optimization and capacity planning
L3 Support
- Patch development, code-related issue escalation handling
- New feature development and testing
- Release management, release roll-out
Note: L3 support is offered only to product owning entities or under special agreements.
Business Intelligence and Data Governance
Sysmetlab offers end-to-end business intelligence and data governance services helping CSPs overcome the challenge of exponentially growing information requirements. Our significant expertise in telecom BSS/OSS systems enables us to offer a comprehensive set of business intelligence services to help CSPs improve decision-making, statistical analysis, financial management, regulatory compliance and customer service.
As the premier engineering services and software company, our information management and analytics offerings bring highly beneficial business insights, improved automation, efficiency and scalability by taking advantage of latest technology trends.
Our business intelligence and data governance services include:
- Business and information risk analysis
- Solution framework preparation
- Strategy and roadmap creation
- End-to-end solution implementation
- Support and maintenance services
- Business Intelligence testing services
- Migration strategy and planning, cross-platform migration and version upgrades
Capabilities
- Predictive and advance analytics
- KPIs, dashboards, scorecards and ad-hoc reports
- Operational reporting and in-memory analytics
- OLAP, drill-down and multi-dimensional analysis
- B2B data transformation and exchange
- Data governance, modeling and ETL and ELT architecture
- Design and creation of physical databases
- Self-service business intelligence
Portal, Middleware, SOA and API Management
Sysmetlab provides end-to-end portal, middleware, SOA and API management services to CSPs to develop external and internal enterprise portals and applications. Our services include web application development, portal development, process transformation, business processes integration across enterprise, SOA transformation, and API-based enterprise service integration through secure gateways and firewalls.
Sysmetlab’s strong ability and experience in BSS/OSS makes us an ideal player for enterprise-level middleware integration, migration and consolidation, B2B application development and legacy application integration in secured and efficient manner, minimizing OpEx and CapEx. We leverage industry best practices, methodologies and automated tools with low TCO to deliver best-in-class services to our clients.
Our Services for Portal, Middleware, SOA and API Management include:
- Solution architecture, design and development of web portals
- Development of self-service portals with single-sign-on implementation
- API-management
- Business process automation
- SOA transformation, architecture and integration
- Managed services for enterprise portals, middleware and applications
- Testing services for portals, SOA and middleware
- Frameworks and component development
Our Value Proposition
- Extensive telecom and IT domain expertise
- Significant experience with the introduction of new technologies in CSPs’ networks and their integration with existing operations, processes, and tools
- Methodology aligned with business process best practices (TMMI4, ITIL, eTOM)
- Industry compliant lab security implementation and management capabilities (ISO/IEC 17799, 27001)
- Extensive test case libraries and automation scripts
Technology Expertise
- Wireless technologies: 2G, 3G, LTE, CDMA, WiMAX and WiFI
- Wireline technologies: Optical networks, CableDSL, Datacenter, Metro and Carrier Ethernet
- Mobile operating systems: iOS, Android, Windows Mobile and Linux