Professional Services
With over 20 years of experience in the telecom domain, Sysmetlab is uniquely positioned to help Communication Service Providers (CSPs) bring new and innovative services and products to the market rapidly. We have been supporting clients across the world through flexible engagement models in latest technologies such as LTE, NFV, SDN, and Big Data.
Sysmetlab offers a suite of professional services to enable CSPs to build and maintain next-generation networks, and we have significant experience in operating state-of-the-art, multi-vendor networks.
New Technology Incubation Services
Sysmetlab offers services to introduce new technology and solutions in CSPs' networks. Our significant experience in communication domain and investments in building methods and processes to handle new technology incubation and implementation (NTII) allow our clients to jumpstart new technology incubation in the networks.
Our services help CSPs with network transformation, renovation and migration. We also enable them to develop efficient, next-generation solutions that help reduce OpEx and accelerate time to market. Sysmetlab provides competitive quality of service(QoS) and quality of experience(QoE) services for end-users to give an edge to CSPs.
Our offering includes:
Design Services
- Solution architecting
- Customer Experience-oriented network design
- Solution roadmap development
- Network design and benchmarking
- New lab design and existing lab consolidation
New Technology On-Boarding Services
- Solution identification and conceptualization
- Feasibility analysis and rationalization
- End-to-end solution acquisition consulting
- New technology validation
- Customer Experience-oriented benchmarking
- Roll-out planning
- Network readiness testing (NRT), operations readiness testing (ORT) and business readiness testing (BRT) execution
Device Testing Services
Sysmetlab offers services to add new devices in CSP networks. We provide these services to CSPs globally across various products, OS types (Android, iOS, Windows and Blackberry), radio access technologies (GSM, CDMA, UMTS, WiFi and LTE) and services (voice and data performance). Our offering is based on a mature set of processes and extensive wireless device testing experience in different network conditions. The various components of the offering are designed to seamlessly map to Communication Service Provider processes at any stage during product acceptance and validation, field user trial or deployment. This enables our clients to reduce the new product introduction cycle time, increase quality and reduce the total cost of ownership(TCO).
Our device testing services include:
- Hardware testing (battery and electrical interfaces)
- Protocol testing
- Service testing
- User experience and usability testing (camera)
- Application testing
Pre-Production Assurance Testing Services
We offer pre-production assurance testing services to support wireless and wireline CSPs in introducing new network elements, systems, features, and services in the converged telecom/IT network. With a rich experience of building next-generation networks, Sysmetlab provides the right testing skills to the CSPs along with expertise across technologies, products and exposure to live networks.
Our services include:
- Test consulting services across all telecom domains (access, core, transport, routing/switching, VAS and devices) and for network test environment consolidation.
- Test execution and management services for the entire network lifecycle from pre-production trial to post-deployment optimization.
Network and Service Performance Optimization
Network and service performance optimization is a complex and cost-centric field, yet it is essential to maintain customer loyalty. Sysmetlab’s innovative network and service performance management model addresses the need of both green- and grey-field networks.
Our network and service performance optimization services help CSPs in the following ways:
- Minimize risks and network capacity incidents to provide best QoE
- Simplify performance management and optimize processes for easy adoption
- Solutions and methods to enhance utilization of deployed resources in network
- PM model and approach based on holistic network view
- Focus on end-to-end network aspects including radio, transmission and core network optimization
- Reduce overall cost of service and performance management leveraging Infrastructure as a Service (IaaS), Software as a Service (SaaS) and our hybrid delivery models
Sysmetlab's Network and Service Performance Optimization offering consists of:
Consulting
- Performance management model setup
- Customer experience management (CEM) readiness audit and CEM indexing
- Infrastructure acquisition consultancy
- Performance tool lifecycle support
Managed Performance
- Performance monitoring and reporting
- Managed network health dashboard
- Pre-launch optimization and continued performance optimization
- Capacity planning
BSS System Integration Services
Sysmetlab's BSS system integration (SI) services span the entire lifecycle from consulting, process and requirement mapping, design and architecture to BSS customization, solution integration, testing, and migration. We work with leading Tier-1 and Tier-2 BSS Commercial Off-the-Shelf product vendors to provide BSS SI services that help CSPs improve the business value of customer care, marketing, customer relationship management, and mediation and billing functions.
Sysmetlab’s key BSS solutions include:
Billing and Mediation: Our Billing and Mediation solution accelerators help clients deploy green-field converged BSS platforms or transform legacy billing systems to convergent BSS platforms.
Business Intelligence: We provide a 360-degree customer view through precise business information and intelligence, and efficient data management by implementing a robust set of systems and processes across all customer interactions.
OSS System Integration Services
Sysmetlab's robust and flexible system integration (SI) services help improve user experience and reduce time to market for new services on a converged platform. Sysmetlab, as an experienced OSS systems integration partner, helps CSPs realize business objectives quickly and improve ROI, while leveraging industry best practices.
Our extensive systems integration services experience helps CSPs design, build and maintain OSS architectures to enable optimized business processes and faster delivery of services – for a lower TCO.
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Product Support Services
With extensive experience in software development lifecycle (SDLC) and network lifecycle (NLC), Sysmetlab is uniquely positioned to enable its clients to take a product from a lab to a network and manage them until end of life. Our expertise in product management and roll-out management helps our clients ensure successful implementations of solutions with accelerated time to market.
We support innovative methodologies like:
- Hybrid delivery, remote deployment, factory model, rapid deployment automation, and migration automation
- End-to-end trial management, and total launch readiness testing
- R-TAC harnessed with cell-top tools
- Evolving processes like deployment management framework, service transition process, seamless transformation, and silent migration
Day 0 services include high-level network design, roll-out planning, design benchmarking, trials, and first office application.
Day 1 services include roll-out management, commissioning, integration, user acceptance, operational and business readiness testing, pre-launch network optimization and tuning.
Day 2 services include technical assistance center (TAC) and development field support (DFS) for networking product vendors and owners.
Day 3 services include customer experience assurance, network performance optimization and routine network engineering.
